Return & Exchange Policy

• We offer a 7-day return/exchange policy from the date of delivery.

• Raise your request within 7 days of receiving the product using your registered email ID via:

  • 📧 Email: info@kaayaluxe.com

  • 📱 WhatsApp: +91-6352315190, +91 9909579982,+49 1794163345, +49 179 4165256

• Reverse pickup is not available – customers must ship the product back to our office at:
  • Return Address:

    Saundarya Twin, Near Soundray Palace, Ring Road, Katargam, Variav, Surat 394520

    PHONE: +91 6352315190

• Include your Order ID and Registered Mobile Number inside the return package for faster processing.

• Products must be returned in the same condition as shipped (unworn, unused, unwashed, with tags). Returns in poor/damaged condition will not be accepted.

• Shipping charges are non-refundable.

• Once a product has been exchanged and delivered, no further exchanges or refunds will be accepted.

• Cancellations are only possible until the order has not been dispatched from our warehouse.
  

💰 Refund Policy

• Refunds are processed within 7 business days after the returned product reaches our office.

• If you haven’t received your refund within 7 days, please contact us at:

  • 📧 Email: info@kaayaluxe.com

  • 📱 WhatsApp: +91-6352315190, +91 9909579982,+49 1794163345, +49 179 4165256

• Prepaid Orders

  • The refund will be credited directly to the same account used for payment.

  
  

• COD (Cash on Delivery) Orders

  • Refunds will be processed via Bank Transfer / GPay / PhonePe / Paytm.

  • You must email us from your registered email ID or WhatsApp us with the following bank/UPI details:

   

• Required Details (for COD refunds):

  • Account Holder Name

  • Account Number

  • IFSC Code

  • Bank Name

  • UPI ID (for GPay / PhonePe / Paytm)

   

• ⚠️ Note: Please ensure all details are entered correctly. Twiffy will not be responsible for incorrect information provided by customers.