• If you receive an SMS or email stating that your order has been delivered, but you have not received it, please contact us within 24 hours.
  ✉️ Email:   info@kaayaluxe.com 
  📞 Phone: Whats app Only (24x7) +91-6352315190, +91 9909579982,+49 1794163345, +49 179 4165256
  
  Once you receive the package, you are responsible for taking utmost care of the product while it is in your possession. Please note that all items included in the package (such as blouse pieces with sarees, or dupatta/pants with kurtas) must be preserved. If any item is missing, we will not be able to process refunds or exchanges.

🛑 Damaged or Incorrect Products

• If you believe the product is damaged or not up to standard at the time of delivery, please email us at info@kaayaluxe.com  within 1 day of receiving your order, along with the product details and photos. We will review your case and share further instructions.

• If you receive a damaged product, you must send us:

  1. Your order ID

  2. Photos of the damage

  3. A video of the package being opened, clearly showing the label and order ID

⚠️ Please note: Without an unboxing video, we cannot process returns or exchanges.