1. Shipping Methods:

We offer several shipping methods to accommodate your needs. Options include standard shipping, expedited shipping, and same-day delivery for select locations.

2. Shipping Rates:

Shipping rates vary depending on the shipping method selected, the weight of the package, and the destination. You can view the shipping costs at checkout before finalizing your purchase.

3. Processing Time:

Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer.

4. Shipping Time:

Once your order has been processed, shipping times vary depending on the shipping method chosen and the destination. Standard shipping typically takes 3-7 business days, while expedited shipping may arrive within 1-3 business days. Please note that these are estimated delivery times and are not guaranteed.

5. International Shipping:

We currently offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please allow additional time for international orders to clear customs.

6. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your order using the provided tracking number.

7. Shipping Restrictions:

Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We do not ship to P.O. boxes or APO/FPO addresses.

8. Lost or Stolen Packages:

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

9. Order Changes or Cancellations:

Once an order has been placed, changes or cancellations is possible. Please review your order carefully before completing your purchase.

10. Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@kaayaluxe.com